Booking Policy
The booking policy set out below is to help you get the most from your bookings and to safeguard my classes. By booking a class or private session with me, you are agreeing to these terms and conditions.
Do I need to do anything before attending?
All clients must initially complete the Client Form and send it to aimeethomaspilates@gmail.com before attending a session. Please make me aware of any health changes subsequently. This is so I can work safely with you. This information will be held in strict confidentiality and is a legal requirement for insurance purposes.
How do block bookings work?
Payment for the block is due before the first session and this reserves your place. If you are a new client and have started part way through the block, you just pay for the remaining sessions. Once you have booked a block, you will have booking priority for any subsequent blocks. Let me know in advance of the next block if you do not wish to continue classes so I can offer the place to someone else.
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Can I make a single class booking?
Single classes may be booked at £12 per class if there is a place available. Please contact me to check availability.
How do I book?
All classes must be pre-booked. To arrange class bookings or private sessions email aimeethomaspilates@gmail.com. Bookings can be paid by bank transfer, cash or card prior to the session. I will provide bank details in my confirmation email.
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What if I can't make all the sessions?
If during the period of your block booking you have a prearranged commitment or holiday please let me know the dates at the beginning of the term and I will deduct that amount from your block booking. This discount is limited to a maximum of 2 weeks per block and only applies if dates are given at the start of the term, along with payment.
What if I missed a class outside of my pre-arranged missed sessions?
Missed classes are non-refundable outside of your pre-arranged weeks and missed classes cannot be rolled over to the next term. If you have missed a class, you're welcome to arrange a 15 minutes mini 1:1 catch up with me another week. This can be prior to the 6:30pm class or after the 7:40pm class.
What if I need to cancel my single class booking or private session?
Can you squeeze me in if the class is full?
If you have booked a single class or private session that you know you can’t attend please give me at least 24 hours notice. If you cancel with less than 24 hours notice you will be charged for your session.
Classes are a maximum of 12 people. This is so I can safely watch and make corrections and it allows you to get the most out of your session.